Customer Service Philosophy | Professional Hiring Process
Local Management Support Model  |  Career Development

At iBridge Solutions, we believe that the cornerstone of our Customer Service Plan and the future of our organization begins with our employee hiring and retention practices! As a result of this firm belief, we developed an Employee Recruiting Plan that requires we screen and hire technical candidates based not only upon their technical abilities and communication skills, but also upon their interest in taking a stake in a dynamic organization where they can grow and be heard from over an extended period of time. iBridge’s Employee Recruiting Plan is a comprehensive five phase process that is designed to ensure that each candidate meets the personal and technical quality standards demanded by iBridge and by the client position for which the candidate is being considered. These five (5) phases include the following:

• Identification & Pre-Screen Interview
• Technical Interview
• Face to Face Interview
• Background / Reference Check and Drug Screening
• Pre-Client Interview Prep

This comprehensive five step process ensures that each candidate will speak with at least three separate iBridge employees or managers on four separate occasions, therefore significantly improving the odds that each candidate is “truly qualified for and comfortable with” both iBridge’s hiring standards and our client’s performance expectations. It should be noted that despite the fact that we have a comprehensive five phase interviewing process, we have become quite adept at being able to accelerate our process without sacrificing the integrity of it when responding to the needs of our candidates and clients who have asked for a quick response.

For those candidates that choose to become iBridge employees following our interview process, we provide a “New Employee Orientation” prior to the first day of employment with the company. Our orientation is designed to address any and all questions about employment at iBridge including career development, performance reviews, compensation reviews, employee support, and training. Additionally, the orientation is used to enroll the employee in his/her respective benefit programs and to complete all necessary payroll, human resource, and tax paperwork that must be completed prior to employment. Lastly, the orientation is used to prepare the new employee for the environment at the client site, so that he/she will be fully prepared for their first day of employment.